Order Changes & Cancellations

Email service@cemtado.com as soon as possible if you need to change or cancel an order. Include the order number, checkout email and exact change requested.

We will check whether the order can still be updated. Changes to items or delivery addresses may not be possible once processing or dispatch has begun. If an address cannot be corrected, cancellation and a new order may be necessary where the order status permits it.

For an item already delivered, see our Returns & Refunds Policy. Applicable consumer rights remain available.