Returns & Refunds Policy

To request a return, email service@cemtado.com within 30 days of delivery. Include your order number, the item and the reason for the request. We will review the details and provide return instructions; please do not ship an item before receiving them.

Change-of-mind returns

For a change-of-mind return, the item should be unused, unwashed, complete and in its original packaging. Food-contact surfaces and seals should remain in a condition suitable for resale. We will explain any applicable return postage before you send the item.

Damaged, incorrect or faulty items

Contact us with clear photographs of the item, packaging and affected area. We will review the issue and provide a remedy in line with applicable consumer law. Necessary return postage for a confirmed fault or our fulfillment error will be handled by us where required. Using or cleaning an item to discover a fault, or no longer having its original packaging, does not by itself remove rights that apply to a faulty item.

Refunds

After an eligible return is received and reviewed, an approved refund is issued to the original payment method. The payment provider determines when the funds appear. Original delivery charges are handled according to the reason for return and applicable law.