Shipping & Delivery Policy

For eligible orders shipped to the United States, Fast Shipping costs US$5.99 when the order subtotal after discounts is below US$45. Orders with a subtotal of US$45 or more qualify for free shipping. The subtotal excludes taxes and shipping. Available service, final shipping charge and order total are shown at checkout before payment.

Orders are prepared after payment authorization. Processing and carrier transit are separate stages. Any delivery estimate shown at checkout or after dispatch is an estimate, not a guaranteed arrival date.

Check the recipient name and complete delivery address before placing an order. If you need a correction, email service@cemtado.com promptly with your order number. A change may not be possible after dispatch.

If tracking stalls, a parcel arrives damaged or tracking shows delivery but you cannot locate it, contact us with your order number and relevant photographs. For a parcel marked delivered, also check safe locations and ask the carrier about its delivery record.